9/11

I will never forget 9/11.
We were doing a presentation at our Holborn Gate office trying to win the KPMG account.
I was very annoyed to hear gasps and shouts coming from our reception area mid presentation so I made apologies and stormed out of our conference room to give the staff a bollocking and tell them to stop spoiling our presentation.
As I was about to launch off at them the second plane hit and I saw it on the TV in the waiting area. Our business was travel and I knew instantly that hundreds of our customers were in that building including the folk from KPMG New York office.
I went back in the conference room, told them what happened and what we were doing to try and identify what was happening and how to get the survivors home. It was awful and we just sat looking at each other. They thought of the options and what any of us could do about it and asked us to finish our presentation. My and my team's minds were in shreds as we did what they asked.
The end result was we retained the account and won more business but that was not the real outcome.
The real outcome was our work had just begun. The phone lines were jammed with customer's families and loved ones who wanted to know if they were safe and how we could get them back. The whole of America had become a no fly zone and we had hundreds of our clients out there including many in the twin towers. Frankly it was the ultimate nightmare situation...magnified.
Ultimately we got them all back by bullying/begging British Airways and other airlines to get our people on the first planes out.
Sadly there were some of our folk who died in those towers. I feel so bad about them but yet so proud of the ordinary people in Hogg Robinson, my company, who worked day and night to reassure, help and bring our people home.
Thank you all those who may have read this. It has taken me this long to speak of this to anyone.

Galley Bay – The nitty gritty.

Some people like to know the fine detail and, as I am one of them, here is my interpretation of what I saw and often used.

The Resort:

Built along a ¾ mile strip of sandy bay between two headlands that separate it from its neighbours. There is room for approximately 100 people and the accommodation blocks are no higher than one storey i.e.one room above the other. Many of the rooms are single level and I personally did not see any that had other rooms on both sides. It is located about 40 minutes from the airport just on the other side of the capital St Johns next to a village called ‘Five Islands’ where many of the Galley Bay staff live. The beach in front is large with fine sand and the gardens behind the rooms are very well maintained and have features such as a croquet lawn and a large lagoon and nature/jogging trails that amazingly did not seem to attract extra mosquitos or creepy crawlies. All in all it has a very visually attractive and relaxing feel about it.

Reception:

They have built their reception area on the mainland side of the lagoon and it is here they have their car park and taxi stop. To get to the main part of the hotel they take you by buggy across a little bridge and deliver you and your bags straight to your room. Everywhere is very well manicured and there is a ruin of an old but preserved sugar mill alongside where you sit and enjoy a cold towel and welcome drink if you want one. Most people have prepaid but they will probably ask for credit card details in case you want any of the few extras over and above the all-inclusive package like excursions and meal upgrades. The staff are very slick in the way they handle busy arrival periods so it should not take long. Obviously if you want a taxi during your stay this is where you go and some taxis choose to wait for rides in the car park. You can get there by asking for a buggy to take you from Guest Services.

Guest Services:

On the hotel side of the lagoon there is another ‘main’ entrance and just inside you will find guest services. It is usually manned by one to two staff and this is the main hub for most enquiries by guests.  It is not a huge area and the staff  know what they are talking about. Attached to it is a small shop/boutique selling souvenirs and summer clothes. It is also worth noting they sell essential non-prescription medications covering most holiday ailments plus American brand cigarettes. For information, if you want UK cigarettes take a taxi into Heritage Quay in town where you can get duty free prices with your passport.

Smoking Policy:

There is pressure from some non-smoking guests to get it banned but they have chosen a more equitable policy. This is that you can smoke outdoors and in the open sided bars (they all are) although they rely on your common sense to keep away from people ‘choking’ and ‘pulling faces’. I do not smoke but my wife does and she had no problem from anyone. You are asked not to smoke in your room or in the dining area of restaurants which seems reasonable to me but there seemed no issue about having them on room balconies or patios.

Fogging:

The only other smoke people might notice is when the ‘fog’ the hotel once or twice a week. This happens in the early evening when the resort hopes most people are in their rooms getting ready for drinks and dinner. They drive a buggy around that sprays out a mix of smoke and bug repellent to kill off mosquitos and any other nasties. It is particularly necessary with the close proximity of standing water in the lagoon even though they try to keep that water moving with fountains. It works well and I got no bites from mosquitos. My wife had a few but a) she is a bug magnet and b) they were far fewer than other places we have stayed. It works well but try not to inhale the fumes!

The Beach:

Obviously the beach and the sea are very important and one of the reasons you went on holiday anyway! As I said earlier the beach is long with rocky headlands at either side. It is sandy and is almost on two levels. The top half is flat and runs right up to the rooms. It is here that sun beds are positioned (one for everyone but not always used) and there is also a lot of shade from palm trees and permanent grass umbrellas. I personally think they could do with more umbrellas but there is always somewhere to go to avoid the direct rays of the sun. Some folk have griped about the lack of comfort of some sunbeds but I am not sure what the resort can do as they are pretty much standard to most hotels. They were fine for me.

The second level of beach slopes down to the sea and clearly this slope has been created by waves over the years. The slope is not steep in any way and the sight and sound of mainly small waves is a pleasure to me especially when going to sleep. The only down side of the beach is that it can sometimes get choppy enough for them to restrict swimming and using their non-motorised sporting equipment. When this happens they put up green/amber/red flags to let you know but it is not that often.

Sand-flies? We did not get bitten which was a first and testimony to the efforts of the resort. The only beach bites we got were from ants. Not many I hasten to add but those that are there (on the top level) sure pack a bite. Just don’t sit near one of their nests which are usually close to the trees!

Like all beaches Galley Bay is open to the public however, it is far enough away from others not to attract many beach vendors who can sometimes drive holidaymakers mad with their selling techniques.The very few vendors that visit do take 'no thank you' for an answer and don't push themselves too hard. Being regulars I think they listen to the hotel management who know some guests want to buy but do not want the others pestered.

 One guy who seems to base himself and his sail boat off the beach is 'Captain Sean'. His business is taking the guests on sailing, snorkeling day cruises that seem very popular. He certainly attracts more guests than the big catamarans that ply the coast and will stop off at Galley Bay if asked. Again, rarely you could see a visiting jet ski but thankfully that is rare so the peace is not shattered!  I loved this beach

The Sea:

As I said the water hear has (mainly small) waves which I think is far better than flat calm places that get too hot. Some people have even mentioned an undertow but I dispute this. Occasionally, when the warning flags are out you get a tugging at your legs when in the 'surf' and trying to get out up the slope but no way would I call it an ‘undertow’ which sounds far too sinister. It just means you might need to try a few times to get out without filling your costume with sand! There are a few rocks in some parts of the bay but you can easily see and avoid them.

Water Sports Centre:

Like most other resorts this hotel has an active water sports kiosk where you can book out a large range of non-motorised sporting equipment and also learn how to use it if needed. Equipment includes windsurfers, paddleboards, kayaks, sailing boats hobicats and snorkel gear. Snorkelling is not brilliant except if you go out with say Captain Sean on his boat to Cades reef.

 There is an exception which is a sunken wreck near the rocks in the bay and is both large and visible under the water. The water sport guys will take you out there on a hobicat and watch over the boat and you while you swim and dive. Great  fun.

The people at the water sports centre clearly want to enjoy their job and socialise. You obviously have to go through the process of competence testing and signing of disclaimers but, once complete you are good to go. Be aware that they strongly limit activities if the wind gets up or the yellow/red flags are hoisted. In fact I think these flags have more relevance to boat hire as it can become both difficult and wet to launch the boats in rough weather. They are very safety orientated and life jackets are mandatory. They also have the almost uncanny knack of knowing exactly where you are and if you are in difficulty.

If you take out a hobicat (they have three) I suggest you sail upwind of the centre and have a look in the mini bay in the far corner. This is past the wreck and is a gorgeous scenic spot frequented by visiting yachts.

Main Guest Areas

These are in the middle section of the resort spread either side of Guest Services. Here you will find the largest of the restaurants called Sea Grape and also the most populated bar called the Tepee as this is what it is shaped like, an open sided tepee. The planked boardwalk runs along in front of and between these centres of activity. There are a number of pastel coloured rocking chairs and side tables on the boardwalk for sunset watching and relaxing with a drink and, despite them not having cushions they are pretty comfortable. Probably outdoor cushions would be impractical even though kinder on the backside!

Tepee Bar

In the old days this was cramped and too small but thankfully they have done a lot of work to update it. The bar itself is shaped like a large hollowed out rectangle with bar stools on the two longest sides and it usually has two people serving the drinks and another collecting and cleaning glasses. They serve very reasonable good quality drinks including champagne and wine which mostly taste fine for casual drinking. The cocktails are extensive and unlimited served frozen or with ice, everything from a mojito to a reef runner or pina colada served with a smile and sometimes bar nibbles. Oh, by the way, they serve draft beer (Piton from St Lucia) or bottled Carib if you prefer.

On the open end to the bar are three large containers with iced water, iced tea and fruit flavoured water. These you can help yourself from and many wander up from the pool to do just that. Around the bar there is a range of four seater cane and glass tables and chairs. Some tables have ash trays (usually at the sides) or you can ask for one if you wish (behind the bar). The management were updating this furniture and I was told the new consignment was currently waiting customs clearance in the main port.

This bar seemed the main hangout to watch the sun setting over the sea. Sometimes this can be spectacular and other times disappointing depending on the cloud levels and sea haze. Around this time the staff wheel up a large lidded server containing an evening snack. Like most of the food it is good to eat and helps the sun-downers…..down!

One of the great features of Galley Bay is that it is all inclusive of food and particularly drink so do people misbehave and become overly intoxicated? I admit I saw a bit of it but nothing to my mind aggressive or annoying. Yes, some people got a bit drunk and needed to stop or go to their room and mainly that is what they did. Also the bar shuts around midnight and frankly, what with the heat, most people are too worn out by the sun to make a fuss. Mostly it was a few people having too good a time which was either entertaining or a cue for us to change tables.

The Tepee bar was also the place to go for ‘take away’ drinks. Like most all-inclusives the resort does not provide large quantities of alcoholic drinks in the room as they would probably go broke if they did. Instead you can go to the bar and get them to pour a dink in the green flasks they give you on arrival. These are quite large but I have known them served pretty full if you ask nicely! Otherwise the room fridge is large enough to take a few bottles brought with you or bought at the supermarket. Despite the Tepee bar being reasonably close I rather like to sit on my room balcony with a drink while Judith enjoys one when drying her hair ready to go out so I used this service.

The Tepee staff do occasionally circuit the pool taking drinks orders but many folk just wandered up to the bar in the beachwear (with t-shirt or wrap) and got their own as it was clearly quicker and the drinks colder. At least once a day they come round with ice lollies which is a nice idea.

Sea Grape Restaurant

Sea Grape is by far the biggest and it is here that most people eat. It is the only place that serves breakfast and it also plays host to the bigger events i.e. barbecue nights etc. It is located  in a central position alongside the wooden boardwalk that spans across to the Tepee bar. The entry part contains s lounging area and bar with a small toilet next to it that has to serve guests, Tepee users and pool folk which is not so good in such a well thought out resort.

The lounge also serves as the afternoon tea area where they provide tea/coffee and ranges of sandwiches, scones, cakes and fruit to those that have space for them. Quite civilised really and particularly suits the older Brits….like me?! Like every open sided food fascility in the Caribbean you get birds flying in and out but there is little to be done about that, and besides, people like me like them!

The restaurant is at the other end with a reception desk at the entry and lots of tables and seats. It is always worth asking for a table as near the boardwalk as possible as mostly they are cooler with a sea breeze. Immediately prior to the desk is an area containing buffet and other ‘help yourself’ options. It is always worth pausing to check it out particularly if you are in any kind of hurry. If a table is free you are usually taken there quickly where separate wait staff will offer water and take drinks orders. If you want to see what is being served in all restaurants there is a copy of the menus at Sea Grape reception or opposite Guest services.

You will not go hungry at Galley Bay. The food is both substantial and varied and pretty good for all tastes. I think people need to remember though that this is not a top five star resort and catering for 100 people (mainly arriving within 10 minutes of each other) leaves little scope for too much imagination. The food is a mixture of tastes and types which provide a good all round experience and what you get depends on what is available on the island. The executive chef is British and works hard to keep food standards up and he is always happy to help people with allergy or dietary problems. Do not expect rapid, organised service but you do get plenty of smiles which help!

Breakfasts are great and it is easy to overindulge! The buffet (as you go in) has fruit, cereals, juices, salad, toasts and hot choices such as sausage and bacon, scrambled egg etc. Inside you can order just about any cooked combination you want as well as pancakes with numerous sauces. Service is friendly and relaxed and you never seem to be rushed. Those Brits that like Marmite can even order it here!

Lunch is a slightly lighter version of dinner in that it can be four plus courses including starters salads (buffet) mains and desserts. They serve quite a few locally created meals which are very tasty and can be quite spicy. Frankly you can eat as much or little as you want and some people go for something lighter at the’ Barefoot Grill’ or more elegant at ‘The Gaugin’.

Dinner at the Sea Grape is often very busy depending on how many guests are staying at the resort. Again they clearly make an effort to please everyone but sometime a few cracks in the service and food standard shows at times of pressure. I think this is the time some guests need to remember they are on a laid back holiday island not in their home town/city. If you are providing what is close to mass catering you cannot expect everything to be perfect.

They have a barbecue night which can be quite fun. Again, seating is in the Sea Grape or on the boardwalk itself and an extensive buffet is lined up on one side. There was a delicious suckling pig at the end nearest the barbecue on the boardwalk although some people did not like the fact that its head was still on! The barbecue itself was the usual mix of meats and fish. If they offer you sauces with it then speak up quickly or they will take no answer as a yes. This sauce was great for me but the piri piri nearly blew my wife’s head off! The meat itself was OK without being excellent or poor.

On barbecue night beware of one thing. Good entertainment is provided and this contributes to having people rush down as soon as it is open to get the best seats. If the hotel is full you can get turned away to one of the other restaurants. This happened to us in our first week which was a little annoying as we were not particularly late. They blocked a good table for us on the second week to make up for it despite grumpy looks from some other guests.

The Other Restaurants:

Gaugin

This restaurant is located at the extreme end of the property on the Sea Grape side. You enter through a small but very nice bar area and are seated in your own little area under a reed canopy. Each seating area is away from the next so it is great for privacy and not so great for socialising with those around you. I found the layout very attractive and the nearer the sea you go the better it looks.

You have to book a table here and they serve lunch and dinner which are usually a slightly higher and more bespoke version of what you get at the Sea Grape. Despite the food being an improvement on what is already a good standard it is still available to all at no extra cost.  If your room is not nearby you can call for one of the buggy transports that are available although allow a little time for this.

Ismays

The story goes that this restaurant is named after a long serving staff member and I must say it deserves the description ‘fine dining’. It has a totally different feel to the place and compares favourably with all the high calibre restaurants and hotels I have visited in the Caribbean.
Again, you need to book and yes, there is a surcharge to dine there and yes, it is worth it. I fail to understand why some folk gripe about this surcharge because it is a totally different dining experience. The location (other extreme to the Gaugin) the service and the food are in another league and the surcharge is much smaller than this difference. Every guest should go there at least once.

Bare Foot Grill

This really is a one lady show. It is no more than a little shed with a counter and the lady chef turns out lovely substantial snacks/lunch from there which you can eat in your swimwear (with wrap/T-shirt) if you want. She does numerous different burgers, fajitas and snacks with plenty of fries. Everything was cooked perfectly and was produced promptly and freshly cooked. It ia a great addition for anyone that wants quick, informal tasty lunches.

Galley Bay Dress Code

Now let us get this straight. The web site says (and I quote):
Breakfast & Lunch: Shoes must be worn at all times and bathing suits are covered and dry.
Dinner: Men are required to wear collared shirts with long pants or stylish jeans. T-shirts, shorts, capri, 3/4 pants and ripped jeans are not accepted. We ask that women wear dresses, skirts, long pants or stylish tailored shorts or jeans. No short shorts or tank tops allowed.

Now for some reason this subject can be quite emotive, especially as the resort enforces it. But why?  Does this sound too harsh? I personally do not think so, in fact I find it quite reasonable if you agree a dress code is as much a state of mind as a fashion statement. People dress down and their attitude can reflect that, although I know some of you will disagree. I personally do not want to eat and drink when the folk at the next table have wet costumes, hairy armpits and acres of bare flesh on display!

Pool Area:

This is one of the most improved areas and is situated alongside the Tepee bar on the other side from the Sea Grape restaurant. It used to be pretty claustrophobic but they have greatly increased the size of the pool surrounds and put up plenty of permanent reed umbrellas that are discreetly apart from each other. Don’t you just hate it when you lie on your sunbed and are able to view a close-up of your neighbours feet! It is mainly a calm, relaxed area although you sometimes get a bunch of Wahoos floating around in the water with drinks in their hands shouting across to their friends.

There are plenty of pool/beach towels in your room although they also keep a large extra supply behind the counter of the Water sports hut adjacent to the pool. The water itself is warmer than the sea and very inviting. Strangely the pool is not tiled so it can feel a bit rough under foot. It can also look a little dark because of the paint used but I understand that both these oddities are like that for ‘ecological’ reasons. The sunbeds are wooden, on wheels and adjustable with a decent mattress and have curved backs for comfort.

As mentioned before I found it slightly irksome that in such a spread out resort there is practically nowhere to change bathing gear. You either walk through the Tepee bar or around the front of Guest Services to find any facility. It is either that, dry in the sun or walk back to your room which can be some distance away. I noticed there is an office they could convert or perhaps do away with the underutilised bicycle hut. This lack of facilities can be quite amusing entertainment as there always seems to be someone trying to wrestle something on or off under their towels with varying degrees of success/exposure!

The Rooms

As I mentioned earlier the beach front rooms fan out either side of the central reception area, probably ¼ mile in each direction. There is a winding path leading to them with pick up/ drop off point for the buggies to pick you or your bags up. There is a croquet lawn (gear at Guest services) and a couple of ‘rehydration stations’ which are basically water and ice machines. The room entrances are from this side and then back directly onto the beach.

There are three types of beachside rooms, Superior, Deluxe and Premium. Probably the largest differentiator between the three types is space. We stayed in a very roomy Premium room and there are probably more of these types than any others. The resort seems to manage its space very cleverly to give everyone what they want and this means occasional upgrades are possible.

You enter through the back into quite a large hall which has the bathroom door leading off it. By anyone’s standards the bathrooms are large. The one we stayed in had two basins, two showers and an enormous bath in it. It does not have air conditioning in it which is a bit of a shame but I have stayed in smaller rooms than this bathroom. We did not lose water once and the temperature remained constant which is amazing for the tropics. Water pressure was fine considering the need to conserve resources but I would not have wanted to fill that bath!

The room was equally big and split into two sections by a slightly dropped floor in the lounging area. The bed was large and a little hard and the pillows were not to my particular taste but that is not unusual. I slept well as I always do with the sound of waves in the background and a stomach full of good food and wine. There are two bedside tables with a clock radio, telephone and plenty of space for books and things like that. Also there were two enormous chest of drawers pushed together which more than housed the clothes we brought with us.  As you would expect there was  a wardrobe that also contained  a safe, iron/ironing board and suitcase stand. This took up quite a lot of space but we still got all our things in. Consider taking a few extra plastic hangers as we needed some.

The lounge area had two sofas, a dressing table and sink unit containing the fridge and tea/coffee making facilities. This included a kettle so we did not have to try making tea using the coffee machine! The fridge had a small range of beer, sodas and water as well as plenty of room to store some of your own drinks. The dressing table was well lit and there were plenty of plug sockets to accommodate hair dryers and straighteners. My wife liked this as it meant she did not have to get ready in the bathroom which got hot. It might be worthwhile bringing a travel mirror with you if you want to do the same. Electricity is 110 volts using US plugs.

There is a modern flat screen television on the wall with plenty of cable channels but we never switched it on. On the other wall was a large air conditioner with a rather complicated remote. I say complicated but what I mean is modified as a number of the commands did not work and you could not turn the temperature down below 20 degrees. I do not think it reached as low as 20 degrees the whole of our stay. We could have done with a cooler room but I never mentioned it which was stupid as I suspect, like all things, they would have tried to help.

At the end of the room there was a floor to ceiling glass wall that opened up to a lovely balcony overlooking the sand and sea. This had two comfortable loungers with a wicker table between them. This proved ideal for my wife to smoke as there is a no smoking rule in all bedrooms. We had a choice of being on the ground floor where you walk straight from bedroom to beach or upstairs where you could view the sea better and run no risk of noisy footsteps of people above.

Resort in General

The property has been around  for quite a while but still remains fresh despite the wear and tear it gets from a regularly full guest inventory. The gardens are well kept, they train well and commit themselves to all sorts of eco policies from water conservation to tortoise and turtle protection. The facilities are excellent and I have not mentioned positives like the spa, sports facilities, library, yoga etc as I sadly never visited them. My only excuse was that I was too relaxed!

For the price I paid it is the best I have stayed in. On flicking back through these notes I feel I have not given full enough credit to the people who work here. They are so damn nice! Good people are down to two major influences, their home life and their management and I think Galley Bay works on both. Antiguan people are basically friendly and kind, but they also need strong and encouraging leadership and this is where Galley Bay gets it absolutely right. Well done Galley Bay and I hope, one day, to return.

Galley Bay Antigua - Put to the test

I was not so sure whether I wanted to go to Antigua again. After all, years back we used to go regularly and in some ways we thought enough might be enough. More recently we have journeyed slightly deeper into ‘unspoiled’ Caribbean and enjoyed places like the Grenadines enormously. So why back to Antigua? Mainly because we had just survived organising and hosting our daughter’s wedding and were about to commence major house renovations which are sadly still ongoing.

So this was supposed to be a relaxing holiday with little hassle and lots of enjoyment. We chose to go to Galley Bay because of four magic words, All-inclusive and Adults only. We looked at trying Sandals for the first time but decided it was too big glitzy and ‘young’ for our tastes with extras like personal concierges whose main job seems to be pinching sun beds for you early in the morning!

We also looked at visiting Grand Pineapple but their security was such that they would not allow us to view the hotel without prior notice. Shame as we had stayed there at least 4 times in the distant past. Maybe it was because the property had just been bought by Sandals who intend turning it into a ‘Beaches’ brand property encouraging young families. It will be great for them as the beach is beautiful and safe unlike some other locations in Antigua. But not for us…

We had visited Galley Bay years ago in the middle of their ‘slow’ off-peak season and the experience was not brilliant as they were in the middle of refurbishment. However, it was good enough for me to conclude that it could be brilliant if it was developed properly as the location is spectacular and very large. I decided to take Judith there although she was not too keen, and I am glad and not a little relieved to say it was excellent.

Most reports about Galley Bay are complimentary and they enjoy a very high number of repeat visitors. So much so that this in itself can become an issue. As soon as you get people praising a place it almost becomes inevitable that others look for things to moan about. Equally, frequent return guests can behave like they own the place and get special treatment which, in itself, can annoy others. Neither of these issues are the hotel’s fault but have to be faced.

Resorts such as these have to perform a very difficult juggling act of keeping everybody happy whilst working within a budget depending on its  star rating. I think Galley Bay does this well although there are obviously things that can and will be improved in the future. The management host a dinner for repeat guests most weeks and pick their brains for new ideas and improvements and, from what I could see, followed up on them.

The resort is spread out along a ¾ mile beach. The main facilities including the largest restaurant,  the pool and two bars are in the middle as is the entrance approached by buggy over the lagoon bridge. There are also restaurants at either end which, partly due to their location, are less frequented. They are both ‘pre-booking only’ and one (Ismays)  has a fine dining surcharge which is well worth paying at least once during a stay. The other one (Gaugin) is a great place to go to avoid the hurly burly of the main restaurant which can get rather busy at times. We also liked the new lunch snack’ Barefoot Grill ‘which is close to the pool.

Leisure activities take place on the beach or by the pool. The pool area has been expanded since our last visit which has, in the main relieved the umbrella sunbed issue although you still get folk putting out their towels when they have little intention of using them. Why they do this I don’t know but it is an unpleasant behavioural virus that has spread across the Caribbean from Europe! The beach is mainly pretty empty which is great for those that prefer to sit there although they do need to refurbish beach sun loungers and perhaps erect more permanent umbrellas. In saying that I have experienced far worse loungers in more pricey resorts! Non-motorised water sports were great with nice helpful people to guide you.

The rooms that we stayed in and saw were very good. Yes, they could be improved but just remember what you are paying. The bathrooms are huge by resort standards but not air-conditioned like the bedrooms. The bedroom we stayed in (Premium) was again large, spacious and had a lounge area. There was plenty of room for Judith to do her hair and I am glad to say the plugs were nearby unlike other places we have stayed. British people will need adapters as the plug sockets are American style and the electricity is 110 volts.

A safe, ironing board/iron, kettle, coffee maker, television (American cable) bathroom accessories and air conditioning were all provided. Some people moaned that the soaps were in dispensers which seemed to annoy them and the only very slight gripe we had was the air-conditioning minimum was set at 20 degrees which meant cooling was a bit slower. I expect if we asked they might have made an adjustment as they were so helpful with everything else.

As I said earlier the food was generally very good for Caribbean standards and the drinks were all high quality, or at least they tasted so to me! Everything was substantial and I liked the idea of being given free drinks containers to put in whatever you like. They are very useful if you want a drink in your room or if you need to rehydrate yourself at the water and ice dispenser between the rooms. What amazed me is you could practical eat all day if you wanted to as the Barefoot Grill is open until late afternoon and this is followed by afternoon tea/scones/ sandwiches (which few ate) and finally hot snacks in the bar at sunset.

This is clearly a place where you will never get too hungry or thirsty.  The main ‘Tepee’ bar is probably where most people end up during the day and night. It is relaxed, open sided with comfortable seating which I hear is/has been updated. It is a place you can go to watch sunsets and talk to old and new friends. The staff there are wonderful and they manage it well. Sometimes one can be unfortunate as you end up being thrown together with other guests that you are less keen on.

I have been in the travel business for many years and have never been backward in offering criticism and suggestions but I must say I find coming up with anything pretty hard with Galley Bay. Searching my memory I have only come up with two slight negatives which are totally outweighed by the positive things they do:

Firstly, and something they could do, I think they need to provide a changing room/toilet nearer the pool. With the resort so spread out, people do not want to go back to their rooms and the only other cloakrooms are the other side of the bar next to the Sea grape restaurant. These are also too warm, too small and one does not want to wander wet through the bar.

My second point has really little to do with the resort or its management. It is the guests. We are all such a mixed bunch and sometimes we do not get on or relate to each other very well. Some get too drunk while others sit arms folded muttering about them. Some put towels on sun beds while other complain bitterly about them. Some like to shout and one even thought it was cool to play bluegrass music out loud by the pool while another debated (loudly again) which was the best pie and mash shop on Canvey Island. All fascinating stuff but you could see lips curling everywhere although nothing was said!

The guests here are a mixture of mainly British of a mature age, Americans  and Canadians and I guess the fun of it is that you certainly see life out there as different nationalities and classes get loosened up by alcohol. In the main it was fun but any resort in the tropics conveniently located between USA and Europe that provides free drinks will experience diplomatic ‘challenges’ on occasions and I think Galley Bay got maximum points on this.

So all in all it was a brilliant relaxing fun holiday at a very professional and well run resort and I would like to reserve my final comments for the staff and management. If truth were told we moved our holidays to the Grenadines because the people there are so damn nice. We felt Antigua, Barbados and even Tobago had been spoilt by mass tourism and the people had become jaded by what they had put up with from us tourists. Well I was wrong about the Galley Bay team and I openly admit it. I was privileged to meet such  nice and hard working group of people and I wish them success in the future. Well done.

The New generation Air Fare - The tip of the cost iceberg. Part1

Not too far in the past air fares used to be very simple. Most full and many discounted prices were mutually agreed among airlines through their trade body IATA and it was then up to the airline whether to discount or not.  Such discounting on ‘published’ fares was done on the basis of need, promised volume, destination promotions etc. There were other lower cost fares for seamen, groups, the ethnic market and other special cases.  All seemed to function well until two key changes happened, firstly ‘low cost’ airlines came on the scene and then company procurement departments became influential in travel decision-making.

How did the old fares work? Well they were an ‘inclusive’ price for all the costs involved in the journey. From the cost of your agent for handling and changing the booking, providing corporate information, providing 24 hours support etc. In fact nearly 90% of what an agent did was providing support for the booking. Very often they even shared some of their fare income with corporate employers. The vast majority of the fare price went to the airline and they provided the operation, passenger service, choice of cabin, route licenses etc, and profit of course. 

         

From a traveller perspective the old type of fares was unpopular as they seemed (and in many cases were) high. They were also being wooed very effectively by new ‘no frills’ airlines such as EasyJet and Ryanair with their rock bottom pricing and huge marketing budgets. You see these airlines were focussed on consumers rather than corporations but their impact was huge in the thinking of the corporate traveller and company budget holders. This impact was made infinitely bigger by the bullish approach by such airlines via the media. There is nothing some journalists love more than being given ammunition to attack non responsive national airlines with.

Initially the no frills airlines saw corporate travel as very much a secondary market. Their focus was squarely aimed at the short distance individual traveller who didn’t mind ‘roughing it’ for very few hours on a cramped aircraft if it meant they could cut their air fare in half. They were even willing to fly into less popular airports and catch a bus if necessary. These airlines often bragged about their low prices and lack of concern about passengers, in fact Ryanair seemed to thrive on it. The erosion of the corporate travel status quo became quite advanced without anyone particularly noticing it until the point of no return had been passed.

The crunch for these ‘no frills’ airlines came when their passenger volumes stopped growing and I suspect their shareholders started asking questions. In their own way they had saturated their market to a point that they needed to find another source for new travellers. After all they were still ordering large numbers of new aircraft and their shareholders must have been asking how they were going to fill them. The answer?  Business travellers, who they began to recognise were more likely saviours than a liability.

They set about trying to win the very business travellers they originally scorned and soon found out that the basic service they provided was not adequate. These travellers wanted firm booked specific seats, more baggage allowance, easy check-in, improved peak hour timings to preferred airport locations. In fact all the things the main big national airlines already provided. Many no frills airlines now provide these ‘luxury’ services… at a cost. They also needed to offer their flights using the main booking systems that are tailored to this market and, guess what, charge a fee for using them.

As no frills airlines costs sneaked up they needed a way to charge the traveller whilst seeming to remain ‘cheap’. They achieve this by keeping their fares basic and cheap but offering add-ons through ‘ancillary’ charges. These charges soon mount up but currently remain reasonably well hidden from the corporation itself who still see the basic fare and little else. In the meantime the main national airlines realised that they too can use the same business model. So yes, their fates went down radically but their ‘ancillary’ charges grew massively.

So there you have it. One side had a very low fare which they needed to mark up, whilst the other side had high fares that they needed to mark down. They both achieved their goals in the same way by stripping the bookings down to its component parts and charging for all the basic services that people need at probably a higher price than they cost. This is a very ‘closed book’ and commoditised method of which is rife with dangers, for example we have seen a huge decline in the cost of aviation fuel but no change in ticket prices. Service levels have dropped with mainstream airlines as they have offloaded costs to compete. No frills airlines did not really have any noticeable service levels anyway but are now having to provide them.

So fares and service have gone down globally, but have they really? Ask travel professionals that question and I doubt any of them will say they are happy with the current status quo. I mean you didn’t seriously think that the airlines were going to charge less for the same service did you? Maybe in your dreams you might. Also check out the long distance no frills market and you will find there isn’t one. The model only works over short distances. How far across the world would you want to fly on a Ryanair service?

CONTENTS

CONTENTS

Section 1 - Personal Experiences/ Humour

Section 2 – Business Comment

(To locate entries scroll down the pages or, even better, enter key words in the ‘search’ box on the top left of this blog page.

PERSONAL EXPERIENCES / HUMOUR

Mustique Travel and holiday report

Is Virgin Upper Class really Upper Class?

Bookings.com A Cautionary tale

Business Lunches and Dinners Consolidated

The Maldives. A tale of four islands

Holidaying in the Maldives – General

Majorca Holidays – Complete

Anguilla Travel and Holiday report

Entertaining foreign Guests – Consolidated

Two trips to Brazil

Bequia Travel report

Thomson Champagne and chocolate

Cephalonia Holiday

Getting an Upgrade. A matter of Life and Death?

The Longest Flight Home

 Entertaining foreign dignitaries - Part 4

 Entertaining Foreign Dignitaries - part 3

 Entertaining Foreign Dignitaries – Part 2

 An Innocent in Brazil - Part 3

 An Innocent in Brazil – Part 2

 An Innocent in Brazil – Part 1

 Entertaining Foreign Dignitaries - Part 1

 Readers Forum

 A Blogger in Paradise -Majorca Part 4

 A Blogger in Paradise -Majorca Part 3

 A Blogger in Paradise –Majorca Part 2

 A Blogger in Paradise –Majorca Part -1

 Dining Out on Business Travel - Part 6

Dining Out on Business Travel - Part 5

 Dining Out on Business Travel – Part 4

 Dining out on Business Travel - Part 3

 Dining out on Business Travel – Part 2

 Dining Out on Business Travel – Part 1

 A Secure Life Abroad – Part 6

 A Secure Life Abroad - Part 5

 A Secure Life Abroad - Part 4

 A Secure Life Abroad – Part 3

 My life in Hotels - Part 4

 My Greatest 'Hits'

 My life in hotels – Part 3

 My Life in Hotels Part 2

 My life in Hotels - Part 1

 My Life in Bars - Part 1

 A Blogger in Paradise - Maldives

 Children Behaving Badly - Unmins

 Passengers Behaving badly – Concorde

 A Secure Life Abroad 2 - Zambia

 A Secure Life Abroad 1

 Pets Abroad 2 – Carnage in Kitwe

 My life in Toilets - Part 2

 My Life in Toilets – Part 1

 Pets Abroad

 Corporate entertaining 3 – Could end in divorce!

 Corporate entertaining 2 - A few painful lessons learned

 Beware the Bearded Scotsman - SPAA Dinners

 Brushes with the rich and famous – Frank Sinatra

 Brushes with the rich and famous – Michael O’Leary...

 Brushes with the Rich and Famous– Richard Branson.

 Brushes with the rich and famous – Naomi Campbel

 Brushes with the Rich and Famous – Conference Moderators.

 Brushes with the rich and famous – Royalty

 Paupers in Paradise

 Peril on Planes 2

 Stranger than fiction

 Peril on Planes 1

 The Sleeping Salesman

 Our Colin got a Nasty Rash in Brazil.

 Pets on Planes. Part 3

 Welcome to Lagos

 Pets on planes. Part 2

 Pets on Planes. Part 1.

 A truly sickening idea

 Ladies of the Night

 A Distressed Salesman in Paris

 Getting an Upgrade. A matter of Life and Death?

 An Innocent in Brazil – Part 1

 Entertaining Foreign Dignitaries - Part 1

 A Blogger in Paradise -Majorca- Part 4

 A Blogger in Paradise –Majorca- Part 3

 A Blogger in Paradise –Majorca -Part 2

 A Blogger in Paradise –Majorca -Part 1

 Dining Out on Business Travel - Part 6

 Dining Out on Business travel - Part 5

 Dining Out on Business Travel – Part 4

 Dining out on Business Travel - Part 3

 Dining out on Business Travel – Part 2

 Dining Out on Business Travel – Part 1

 A Secure Life Abroad – Part 6

 A Secure Life Abroad - Part 5

 A Secure Life Abroad - Part 4

 A Secure Life Abroad – Part 3

 My life in Hotels - Part 4

 My life in hotels – Part 3

 My Life in Hotels Part 2

 My life in hotels Part 1

 My life in Bars - Part2

 My Life in Bars - Part 1

 A Blogger in Paradise - Maldives

 Children Behaving Badly - Unmins

 Passengers Behaving badly – Concorde

 A Secure Life Abroad 2 - Zambia

 A Secure Life Abroad 1

 Pets Abroad 2 – Carnage in Kitwe

 My life in Toilets - Part 2

 My Life in Toilets – Part 1

 Pets Abroad =Part 1

 Corporate entertaining 3 – Could end in divorce!

 Corporate entertaining 2 - A few painful lessons learned

 Beware the Bearded Scotsman - SPAA Dinners

 Brushes with the rich and famous – Frank Sinatra

 Brushes with the rich and famous – Michael O’Leary...

 Brushes with the Rich and Famous– Richard Branson.

 Brushes with the rich and famous – Naomi Campbel

 Brushes with the Rich and Famous – Conference Moderators.

 Brushes with the rich and famous – Royalty

 Paupers in Paradise

 Peril on Planes 2

 Stranger than fiction

 Peril on Planes 1

 The Sleeping Salesman

 Our Colin got a Nasty Rash in Brazil.

 Pets on Planes. Part 3

 Welcome to Lagos

 Pets on planes. Part 2

 Pets on Planes. Part 1.

 A truly sickening idea

 Ladies of the Night

BUSINESS COMMENT

 A Travel Policy’s Biggest Barrier

 Low Cost Airlines - Honeymoon Over?

 Travel Supply Chain Intelligence

 ASK me a QUESTION

 A Christmas Message

 Travel Report Anguilla

 A London Airport Solution?

 So Will Airlines go Direct Connect or Not?

 A Distribution Prediction

 Do we need another Industry Association?

 What the Customer Really Wants? – Part 1

 Who is the customer around here anyway?

 Can TMC Brain Power Still Save Money?

 Combined Airline Deals – Good or Bad?

 Travel Evolution is not just about Technology – Right?

 Travel Services – Buying is just the beginning.

 Anybody Understand the Corporate Hotel Market?

 Getting back to basics with business travellers

 What happens when TMCs become GDS

 Better to never have something than see it taken away?

 The Evolution of Air Distribution – The Story so Far

 What does a hotel brand really mean?

 Direct Connect – The first significant skirmish in a long campaign.

 Loyalty Cards – What value?

 Christmas Distribution Story - 2

 A Christmas Distribution Story

 You don’t get ‘owt for nowt’ in travel distribution.

 BA dispute – Pride and promises

 GDS/Airline issue. Coming to a head?

 A Take on AA Distribution Issues

SEP Data Provision - Sounds Easy?

 Just how much would you Disclose?

 Can TMCs Really Influence Business?-Switch selling...

 Travel Compliance – So very easy.

 Can TMCs Really Influence Business? – Deals

 Can TMCs really influence business?

 Why small is becoming big in Business Travel.

 A different approach to TMC negotiations

 Global Travel Programmes – Delivering?

 Airlines and Travel Management Companies (TMC)

 Airline marriages? Call for Jerry Springer.

 Travel and the Environment

 Do academics understand the real world

 Is Government Buying Wisely?

 Who should buy travel? (Part two)

 Who should buy travel? (Part one)

 The Beat Live. Boy what a Blast

 A Distribution Prediction

 Do we need another Industry Association?

 What the Customer Really Wants? – Part 1

 Who is the customer around here anyway?

 READERS FORUM

 Can TMC Brain Power Still Save Money?

 Combined Airline Deals – Good or Bad?

 Travel Evolution is not just about Technology – Right?

 Travel Services – Buying is just the beginning.

 Anybody Understand the Corporate Hotel Market?

 Getting back to basics with business travellers

 What happens when TMCs become GDS

 Better to never have something than see it taken away?

 The Evolution of Air Distribution – The Story so Far

 What does a hotel brand really mean?

 Direct Connect – The first significant skirmish in a long campaign.

 Loyalty Cards – What value?

 Christmas Distribution Story - 2

 A Christmas Distribution Story

 You don’t get ‘owt for nowt’ in travel distribution.

 BA dispute – Pride and promises

 GDS/Airline issue. Coming to a head?

 A Take on AA Distribution Issues

 Data Provision - Sounds Easy?

 Just how much would you Disclose?

 Can TMCs Really Influence Business?-Switch selling...

 Travel Compliance – So very easy.

 Can TMCs Really Influence Business? – Deals

 Can TMCs really influence business?

 Why small is becoming big in Business Travel.

 A different approach to TMC negotiations

 Global Travel Programmes – Delivering?

 Airlines and Travel Management Companies (TMC)

 Airline marriages? Call for Jerry Springer.

 Travel and the Environment

 Do academics understand the real world

 Is Government Buying Wisely?

 Who should buy travel? (Part two)

 Who should buy travel? (Part one)

 Travel Evolution is not just about Technology – Right?

 My Greatest 'Hits'

 Travel Services – Buying is just the beginning.

 Anybody Understand the Corporate Hotel Market?

 Getting back to basics with business travellers

 What happens when TMCs become GDS

 Better to never have something than see it taken away?

 The Evolution of Air Distribution – The Story so Far

 What does a hotel brand really mean?

 Direct Connect – The first significant skirmish in a long campaign.

 Loyalty Cards – What value?

 Christmas Distribution Story - 2

 A Christmas Distribution Story

 You don’t get ‘owt for nowt’ in travel distribution.

 BA dispute – Pride and promises

 GDS/Airline issue. Coming to a head?

 A Take on AA Distribution Issues

 Data Provision - Sounds Easy?

 Just how much would you Disclose?

 Can TMCs Really Influence Business?-Switch selling...

 Travel Compliance – So very easy.

 Can TMCs Really Influence Business? – Deals

 Can TMCs really influence business?

 Why small is becoming big in Business Travel.

 A different approach to TMC negotiations

 Global Travel Programmes – Delivering?

 Airlines and Travel Management Companies (TMC)

 Airline marriages? Call for Jerry Springer.

 Travel and the Environment

 Do academics understand the real world

 Is Government Buying Wisely?

 Who should buy travel? (Part two)

 Who should buy travel? (Part one)

Mustique Travel and Holiday Report - Part 4 Cotton House

The Cotton House Hotel is a special place. Why? It is not that easy to explain but I will have a try. Descriptions such as relaxed and informal come to mind but equally so does elegant and luxury which is weird as the first two rarely link seamlessly with the the last! Maybe because it only has 17 rooms, but on the other hand they are in a huge acreage which has a big and beautiful spa. Like all hotels it has a pool and beach….but where have all the people gone. I hope you are getting my drift.

The rooms vary greatly. The entry level are called ‘cottages’ and are pretty enough for anyone. The next up are the Grenadine Suites which are in a block of four with the ground level rooms having plunge pools. We stayed once on the first floor and, whilst modern and gorgeous made me jealous of not having the pool below our balcony. None of the rooms have a sea view and look over the extensive manicured grounds instead.

The sea view rooms are in the Coutenout House. There are 5 rooms here and they are all different in design and layout. We have stayed in three. They are all on one level and all have decking and plunge pools except for one. This is the Tower Room which is, as you may imagine, in a little tower above the other four. This room has a fabulous view, its own veranda overlooking the beach and is very private. Great for honeymooners!

 Out of the other rooms we have two favourites.  The Orchid Room is tucked to one side and is very peaceful. It has a separate lounge (unlike the others) and a very attractive glass ceilinged bathroom. Star watching whilst soaking is a great experience. This room is well sound insulated from the others, has a nice little pool and great for skinny dipping if you had the desire to do so! The bed is FANTASTIC. The best I have ever slept in.

Finally we stayed in the Sunset Room. Probably named after the superb views of the beach and the sunsets you get out there. It has a big deck and pool which is stuck out towards the bay which stops it being overlooked whilst allowing any sea breezes to blow through. We loved it there even though there is a hatch from bathroom to bedroom so you can see the view from the loo. Unfortunately the same works in reverse and can result in your partner yelling at you!

Finally there are some duplex suites which are large, spacious and usually two storied. They too have plunge pools and also have two bedrooms which make them good for children. They are lovely but we still prefer the Coutenout rooms. At the top of a little hill next to reception they have a 2 bedroom villa. This is pretty good realty because it is private and secluded yet you can enjoy all the services and amenities the hotel has to offer whilst living a villa lifestyle. Nope, still Coutenout for us!

The hotel has its own little beach. On it they have top quality wooden sun loungers with a towel covered mattress and sun umbrellas. There is a beach attendant/drink getter a few paces onto the grass. On the grass they have lounge settees sheltered under the trees so you can flop out and read or sleep if you want. On one side of the beach is a pier and water sports centre which has got just about anything you can imagine and also runs diving trips. Snorkel stuff and sail boats are free to guests.

At the other end of the beach is a bar/café and it is here they serve lunch. It is not that cheap but the food is usually pretty good and the portions huge. Very often we shared one meal between us but, if you didn’t then be prepared to spend around US$65 (including a drink) between the two of you. The staff are lovely and the sea breeze cooling. Like most places in the Caribbean you do get the occasional bird showing too much interest in your food so they lend you little water pistols to discourage them! P.s. a thrill for me was I could get a pizza without cheese there!

 It is usually shut in the evenings which is a bit of a shame although they try to hold their barbecue night there when the can. This meal is not to be missed but don’t get mad when they weigh your choice of meat in front of you as it is not to charge you extra for a big lobster. Or, like I had, Lobster, Prawn, Steak and Lamb! My own interpretation of ‘Surf and Turf’.

Dinners are served in their ‘fine dining’ Veranda  restaurant that circles around the Great House where reception and the main bar and lounge is. As you can imagine this is not cheap but most hotel rates you get do include breakfast and dinner. Some people  complain about the variety of the food as the printed menu rarely changes but what I think they forget is the the chefs are willing to adapt any dish to your own taste. Bearing in mind there is always at least four different kinds of meat as well a two fish that isn't at all bad.

Then you have two other sources of food. The ‘all day dining’ menu in your room has kiddies and adult food like spaghetti Bolognese, BLT  and fish fingers which is good eating on your  patio under the stars. Also they have a good Tapas menu in the lounge/bar. Unfortunately I only found out about it on our last day as the menu is behind the cocktail list which I never looked at. So is it Michelin standard? Of course it isn't. Is it good Caribbean standard? Yes I think it is.

What about the rest of the hotel? As you can gather I think the pool, beach and spa areas are great. The grounds are extensive and contain plenty of relaxation and exercise areas from running trails (did not use) and tennis (what on holiday?!). Everything is well groomed and maintained although there was a very short spell when power and water was lost.

 We loved it all but it appeals perhaps to only certain types of holidaymaker. I think you have to be comfortable enough with your partner to spend time in each other’s company. The island is ‘laid back’ and not that  regular a haunt of celebrities, chavs and royals. We met nice people but, apart from Basil’s or Lisa’s bar there were not many places to go and have a wild time. However, if you want beauty, relaxation, peace and laid back enjoyment we find it unbeatable.

We really enjoyed our holiday:

and so did they.......!

Mustique Travel and Holiday Report - Part 3 The Island

It really is a very pretty island with a number of amazing unspoiled, often empty beaches to enjoy. The best thing to do is jump into your ‘Mule’ and explore in order to get your bearings and then plan your stay.

Probably the best place to find is Macaroni Beach . This beach is everything most people want. It has pure white sand, it is clean and the water is crystal clear. It has waves but nothing to be too afraid of as the currents are usually very benign. All along this small beach are tropical trees for shade and under these are all sorts of amenities from volleyball courts to picnic spots. The latter can be booked in advance and you can even order a picnic and have it delivered to your chosen spot. Nobody tries to pinch your place or your belongings. Remarkable in the modern Caribbean!

There are other equally beautiful beaches. Lagoon beach is terrific although it can get a bit sea weedy in some seasons. Some of the other beaches on the Atlantic side are pretty wild yet beautiful and swimming is not recommended here. All of these are within 10 minutes from where you are staying. Snorkeling is good by Caribbean standards and one of the better places is just off the Cotton House Hotel beach. You can get a great lunch there too which will set you back around US$60/70 for two with a drink.

The island is a great place for activities particularly on and under the sea. There is a dive centre too on Cotton House beach with great tuition and a strong safety ethic. You can rent all kinds of snorkeling and diving gear from them as well as catamarans, sailboats and windsurfers. Next to the tiny airport is the sports area where they play cricket and base their Equestrian centre. The island is great for riding and trekking with lots of paths and fitness trails for those that enjoy that sort of thing. Some people complain that there is not much to do but I don’t get that.

OK, so what about the social side? This just might be an area where some folk enjoy perhaps more than they think Mustique can offer, and they may be right. There are only four places most people will find for a drink. They are The Cotton House, The Firefly, the famous Basil’s Bar and a new place called Lisa’s overlooking the harbour.

 You have to know where you are going to find Lisa’s.  You go to Lovells Village where most of the workers live and it is almost immediately on the left as you go in. I have heard Lisa and her husband are a great and hospitable couple and the bar is open to both locals from the village and guests from anywhere. You can just turn up, get cheaper drinks, enjoy the view and eat great local cuisine.

The Firefly is a very small but chic hotel with 5 rooms (I think) and a very nice bar and restaurant area. We did not go this time because we heard mixed reports about the food and what it cost. Words like over-priced and sub-standard were used by one couple we spoke to. In saying that it was just one or two opinions and it reminds me of the term ‘one man’s meat is another man’s poison’. Some people think it a fabulous place. It is built on the side of a steep slope the other side of the bay to Lisa’s and the rooms are very pretty and chic.

Right down in the port/yacht harbour you will find Basil’s. It is built on its own pier sticking out into the bay and is quite an experience. We went there most nights for a sun downer or two, or three and enjoyed the relaxed ambiance of this unique setting. They have a ‘jump up’ night on Wednesdays and often feature Jazz on Sunday lunch time. Sometimes it can get quite wild (in a fun sense) especially if something is being celebrated at the time. I have heard people who didn't like it say they were glad they went on one of these nights. It was hear that I got introduced to a lethal cool looking cocktail called a T Punch which I enjoyed a holiday romance with!

The last place I want to talk about is The Cotton House which is the only larger (17 rooms!) hotel on the island. This is where we stayed and we loved it. Would you? I don’t know. Some people expecting a ‘Chav Fest’ of glamour, celebrities and parties might have been disappointed. We found it a masterpiece of what I call ‘relaxed luxury’ or ‘understated elegance’. I will tell you about it in my next update.